Terms of Service

Selara helps estate agencies create listing content, manage online reviews, and respond to property enquiries, including automated, AI-assisted replies over messaging channels such as WhatsApp. Features may change, improve, or be discontinued over time.

You must provide accurate account information and keep your login credentials secure. You are responsible for activity under your account and for your agents’ use of the service.

Selara uses AI to draft listing content, review replies, and messages. AI output can be inaccurate or inappropriate. Drafts pass through an approval step and you can take over any conversation, but you are responsible for reviewing and for the content you publish or send. Selara does not warrant that AI-generated content is accurate, complete, or fit for any particular purpose, and it does not constitute legal, financial, or professional advice.

• Comply with all applicable laws, including POPIA and consumer-protection and property-industry rules.
• Obtain any consent required to message leads, and comply with WhatsApp/Meta, Google, and other platform policies for the channels you connect.
• Only upload content and property information you have the right to use.
• Do not use Selara to send spam, unlawful, misleading, or abusive messages, or to harm the service.

Selara integrates with third parties (e.g. Meta / WhatsApp Business Platform, Google, AI providers, payment and hosting providers). Your use of those services is also subject to their terms, and we are not responsible for their availability or actions.

Paid plans are billed as described at sign-up or in your order. Unless stated otherwise, fees are exclusive of applicable taxes and are non-refundable except where required by law. We may change pricing on reasonable notice.

Selara and its software remain our property. You retain ownership of the content and data you provide, and grant us the limited rights needed to operate and provide the service to you.

The service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost profits or data, and our total liability for any claim is limited to the fees you paid for the service in the three months before the claim.

You may stop using Selara at any time. We may suspend or terminate access if you breach these Terms or to protect the service or other users. On termination, your right to use the service ends; certain terms survive by nature.

These Terms are governed by the laws of the Republic of South Africa, and disputes are subject to its courts.

We may update these Terms from time to time; the “last updated” date reflects the latest version, and continued use means you accept the changes. Questions? Contact Induna Software (Pty) Ltd at support@indunasoftware.com. See also our Privacy Policy.