Terms of Service

Selara helps estate agencies create listing content, manage online reviews, and respond to property enquiries, including automated, AI-assisted replies over messaging channels such as WhatsApp. Features may change, improve, or be discontinued over time.

You must provide accurate account information and keep your login credentials secure. You are responsible for activity under your account and for your agents’ use of the service.

Selara uses AI to draft listing content, review replies, and messages. AI output can be inaccurate or inappropriate. Drafts pass through an approval step and you can take over any conversation, but you are responsible for reviewing and for the content you publish or send. Selara does not warrant that AI-generated content is accurate, complete, or fit for any particular purpose, and it does not constitute legal, financial, or professional advice.

• Comply with all applicable laws, including POPIA and consumer-protection and property-industry rules.
• Obtain any consent required to message leads, and comply with WhatsApp/Meta, Google, and other platform policies for the channels you connect.
• Only upload content and property information you have the right to use.
• Do not use Selara to send spam, unlawful, misleading, or abusive messages, or to harm the service.

Selara integrates with third parties (e.g. Meta / WhatsApp Business Platform, Google, AI providers, payment and hosting providers). Your use of those services is also subject to their terms, and we are not responsible for their availability or actions.

Selara is sold on monthly plans. The plan you choose, its price and what it includes are shown before you pay, on our pricing page and again at checkout. Prices are in South African Rand. We are not currently registered for VAT, so no VAT is charged; if that changes, the price you pay stays the same and your invoices will show the VAT portion.

Free trial. New agencies get a 14-day free trial. A payment card is required to start it, and we make a small verification charge (about R1) which is refunded immediately. Nothing else is charged during the trial. One trial per agency, and per card.

Automatic renewal.When the trial ends, the plan price is charged to your card and then charged monthly on the same date until you cancel. We email you before the first charge. You can cancel at any time from Settings › Billing, and you keep access until the end of the period you have paid for — we do not charge again after you cancel, and we do not refund part-months except where the law requires it or we have agreed otherwise.

Changing plans. Moving up a plan takes effect immediately and is charged then, with the unused part of your current month refunded. Moving down takes effect at your next renewal date.

Failed payments. If a payment fails we will tell you and keep your account running for a short grace period. If it is still unpaid after that, Selara stops replying to leads and publishing listings. Your data is not deleted, and access returns when payment succeeds.

Cooling-off. If you are a consumer as defined in the Electronic Communications and Transactions Act 25 of 2002, you may have a right to cancel an electronic transaction within seven days. This is in addition to the free trial, which exists so you can judge whether Selara suits you before paying anything.

Price changes.We may change plan pricing on at least 30 days’ notice by email. If you do not accept a change, you may cancel before it takes effect.

Payments are processed by Paystack. We never see or store your full card number.

Selara and its software remain our property. You retain ownership of the content and data you provide, and grant us the limited rights needed to operate and provide the service to you.

The service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost profits or data, and our total liability for any claim is limited to the fees you paid for the service in the three months before the claim.

You may stop using Selara at any time. We may suspend or terminate access if you breach these Terms or to protect the service or other users. On termination, your right to use the service ends; certain terms survive by nature.

These Terms are governed by the laws of the Republic of South Africa, and disputes are subject to its courts.

We may update these Terms from time to time; the “last updated” date reflects the latest version, and continued use means you accept the changes. Questions? Contact Induna Software (Pty) Ltd at support@indunasoftware.com. See also our Privacy Policy.